CWLC ICT HUB

Service Status, Ticket Support and Useful Information

ICT Support Technicians on-site today: 3/3

Recent Updates and Fixes

  • SIMS Updated to Autumn Release (22/11/2023)

    We have updated SIMS to the latest Autumn release which patches many bugs. Please update your SIMS or if you are having issues submit a ticket below for a technician to update this for you.

  • UPS Replacement in server room (21/11/2023)

    We will be working on replacing the UPS (Battery backup system) at 4pm today. The internet will be offline for approximately 5-10 minutes.

  • SIMS Server (30/10/2023)

    The SIMS Server is now back online and running as normal. We have performed some important work and updates on the server.

Service Status

To view server issues we are investigating, ​ click on one of the below

  • We are currently performing maintenance on the SIMS server. This includes updates and improvements.
  • We have a critical issue with our main login server. This is running extremely slow and may also be affecting the SIMS server, Edulink and Paxton Door server. We are currently performing maintenance on the server, meaning the connection will be very intermittent! Please expect downtime throughout the day.
  • We have a critical issue with our main login server. This may also cause issues with the connection to Edulink One throughout the day.

There are no issues reported with this server

There are no issues reported with this server

There are no issues reported with this server

There are no issues reported with this server

There are no issues reported with this server

There are no issues reported with this server

There are no issues reported with this server

There are no issues reported with this server

There are no issues reported with this server

Services running as normal

Contains issues being investigated

Service is down

Ticket Support

Please read before clicking the button to open a ticket.

  • Click the button below “OPEN A TICKET WITH IT SUPPORT”
  • Input your school email address.
  • Leave the Password box blank and press the button that says “Login with Office 365”.
  • It should automatically sign you in.
OPEN A TICKET WITH IT SUPPORT

Ticket Queue Status: Normal

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